Shipping & Returns
TELL ME MORE ABOUT THIS FREE SHIPPING THING.
Orders headed to any destination in the whole world ships for free – wahoo!
Shipment processing time
For the made to order products, after the order is processed and confirmed, we have a lead time of 2 to 4 weeks to get the product made then shipped.
For the ready to go products, our warehouse processes and ships out all orders Mondays - Fridays (excluding major holidays). After placing your order, your package should be shipped within 2 to 3 business days after your order is processed, and you will receive an email with the tracking number soon after. We work with DHL to provide our customers with the best service. Depending on where you live, packages are delivered within 5-7 days from the processing of your order.
Please note that we don't ship on Saturdays, Sundays, or national holidays. Orders placed on weekends and after 1 PM GMT on weekdays will not ship until the next business day.
• Shipment to P.O. boxes or APO/FPO addresses
We do not offer deliveries to P.O. boxes nor APO/FPO addresses.
WHEN WILL I GET MY ORDER?
If you select Free Ground Shipping, you'll receive your order in 7 - 10 business days. If you select Premium Shipping, you’ll receive your order within 4 - 6 business days. Please note that we don't currently offer an overnight or two-day shipping option.
Since all of our products are handmade in small batches, occasionally items have a delayed shipping date. You’ll see this on the product page, and we’ll remind you again in your order confirmation email. Trust us – it’ll be worth the wait.
HOW ARE LARGE ITEMS DELIVERED?
Most of our large items are shipped like normal items via DHL/FedEx.
We'll send tracking information your way as soon as it's available.
WHERE’S MY PACKAGE?
To find out the location of your package, take a look at the tracking info that was emailed to you. Just a reminder that this email will be separate from your order confirmation email, so be careful not to miss it!
You also find the tracking on your orders page. as we will attach it to every order.
DO YOU SHIP INTERNATIONALLY?
Yep. We offer FREE INTERNATIONAL SHIPPING
However, buyers are responsible for any customs and import taxes that may apply. which may be incurred based on the final shipping destination. ATLAS LUX RUG is not able to quote customs and/or duty fees as they vary by country. Fees are calculated based on the value of the order and are collected prior to delivery based on local regulations.
Return & Exchange Policy
WHAT IS YOUR RETURN POLICY?
Go on, try it out in your space - we accept returns within 14 days of delivery.
Returns for store credit and exchanges are completely free.
If you would like a refund in the original form of payment, some fees may apply.
Once we process your return, we’ll issue your refund. a stocking fees of $65 may apply.
Why the stocking fees? These fees allow us to keep our prices and artisan partnerships sustainable. Specifically, they help cover the cost to ship items back and manage the inventory. We always want to reduce waste, recycle, and donate where we can, so they help fund initiatives there as well.